Keeping Conveyancers At The Heart Of Our Property Transactions
Disappointed with how the property industry in 2006 was treating conveyancers who used to be key figures in local communities, David Brown our MD – then Legal Service Director at the Live Organisation – saw that the market was changing. Property law was characterised by high volumes, poor service, terrible margins and deteriorating customer relationships.
More Comprehensive Work And Shorter Turn-around Times
Customers still needed help and support from their conveyancers during the stressful moving process but David realised that they were demanding more comprehensive work and shorter turn-around times that in turn would allow better margins for conveyancers.
Better Margins Allow Conveyancers To Build Stronger And More Customer-focused Practices That Make More Money
Brighter Law Solutions is dedicated to keeping conveyancers at the heart of our property transactions in villages, towns and cities across the UK.
When HIPS came in, it changed the point of sale from the solicitor to the Estate Agent. It decimated High Street conveyancing. Conveyancers suffered. Estate agents suffered. Home buyers suffered. Property lawyers struggled to compete on anything other than price. Service was abandoned as price points didn’t permit good levels of service. There was no differentiation in the conveyancing market place. Many solicitors became disillusioned with the tiny margins on offer and must have wondered where their future lay.
The New Breed Of Homebuyer Was Cash Rich And Time Poor
But the world was changing. David recognised that homebuyers were increasingly busy people and as such, they were demanding higher standards and a more comprehensive service. These homebuyers were happy to pay a premium for exceptional service because of their increasingly busy lives. Our parent company, Property Information Exchange (PIE), first met this new demand with technical solutions that made property searches easier to access.
However, as conveyancing customers become more discerning and demanding the conveyancing market needed more resources and solutions to help conveyancers build stronger, more profitable businesses. PIE created Brighter Law Solutions (2015) to fill this gap in the marketplace.
A One-stop Shop For Conveyancing Professionals
Brighter Law Solutions is a one-stop shop for conveyancing professionals to access specialised tools to make more money from conveyancing.
In 2009, two of David’s colleagues, Paul Clarke and Sam Stanfield who were also at the Live Organisation, joined him at PIE. Since then, through their hard work and dedication, they have both become Directors in the business. Sam, in particular, is key to championing Brighter Law Solutions.
Our Core Ethos At Pie Is To “Add Value”. This Is The Cornerstone Of Everything That We Do
PIE’s rapid growth has allowed us to attract other key industry figures for our team. People whose combined wealth of experience and knowledge will contribute significantly to PIE’s growth.
Beth Rudolf, Don Belcher, Andy Watson and Kirk Brown come to us with significant industry experience and a desire to improve the conveyancers lot. Combined, they have knowledge and industry contacts spanning over a century. The strength and depth of people with a common goal “to empower solicitors” brings us to a new era in the conveyancing market.
Brighter Law Champions Your Sales Activities And Business Development For You
Brighter Law Solutions is the most comprehensive solicitor-centric service model that the conveyancing industry has ever seen. Property lawyers tell us that they loathe selling. Brighter Law champions your sales activities and business development for you. That way you can focus on legal work, building your client relationships, and making more money. It’s the smarter way law firms market conveyancing.
“We knew that solicitors didn’t like selling and, frankly, were not that good at it when they did do it. There is little motivation to win low fee conveyancing work. It is almost impossible to survive on the High Street with such low margins. It is demoralising. Firms are not able to deliver the higher quality increasingly demanded by homebuyers at such a low price point. Property lawyers are generally very poorly treated, but I was never quite sure why.
Conveyancing became the legal grunt work that solicitors only begrudgingly carried out because it brought cash flow, and supposedly, new client opportunities into a law firm. Few felt that it could be a sustainable business except with very large volumes. Many High Street firms just didn’t want to do it.
During the down-turn, and now as part of the market improves, demand for a higher quality, faster more comprehensive service, is here. Customers wooed by cheap prices were then disappointed by the poor service. Now, the market is prepared to pay a premium for a service that provides benefits to the customer. Brighter Law Solutions create a model that encourages property lawyers to build better client and community relationships, with better margins that allow them to deliver superior quality to homebuyers and property investors.”